DUNCAIRN MEDICAL CENTRE

Many queries regarding surgery times, specialist appointments, test results etc can be answered by the receptionist.

If you wish to speak to the doctor, the receptionist will tell you the best time to phone.

HOW DO I...
OBTAIN HOME VISITS ?

House calls are for those who are too ill to travel to the surgery. In general, unwell children can safely be brought to the surgery.

If you are unsure whether a house call is required, please phone and speak to one of the doctors who can advise you further. Requests for house calls should be made before 10:00am.

HOW DO I...
OBTAIN REPEAT PRESCRIPTIONS ?

Duncairn Medical centre now has most long-term medication on our computer system. Please allow a full 24 hours for repeat prescriptions and preferably two working days. Requests may be handed in at reception or by telephone. Please have the name, dose and quantity of the drugs you require. You will be given a computer request slip; please use this whenever possible. We suggest that our patients on long-term medicines should be seen at six-monthly intervals.

Always order your prescriptions in good time, don't wait until your tablets are finished.

HOW DO I...
MAKE SUGGESTIONS ?

We are happy to hear of any comments or suggestions from our patients. We would be delighted to consider anything which would improve the comfort of our patients or our service to them.

HOW DO I...
MAKE COMPLAINTS ?

We hope that most problems can be sorted out easily and quickly, preferably at the time they arise and with the person concerned.

We always try to provide the best service possible, but there may be times when you feel that this has not happened! If you have a complaint please feel free to draw it to the attention of one of the doctors and we will endeavour to deal with your complaint thoroughly and swiftly.